Frequently Asked Questions (FAQ) about Protective Equipment
- Do you offer product customization?
Yes, we provide comprehensive customization services. Whether it is adjusting the protection level, modifying product dimensions, adding specific logos, or optimizing functional designs, we can customize according to your specific needs. Our team will communicate with you throughout the process to ensure that the customized products meet your expectations.
- What are the delivery times for samples and bulk orders?
The delivery time for samples is usually 7-15 days. We will prioritize production to ensure that you can test and evaluate the products as soon as possible. The production cycle for bulk orders is approximately 45 days. The specific time may be slightly adjusted depending on the order size and customization complexity. After placing an order, we will provide a detailed production schedule.
- What is the minimum order quantity (MOQ) for your products?
The MOQ for regular standard products is 100 pieces. The MOQ for customized products depends on the specific product type and customization requirements. For example, small ballistic accessories may have a lower MOQ, while large equipment such as armored vehicles will have a corresponding adjustment in MOQ. For details, you can consult our sales team.
- Can I choose the transportation method?
Yes, you can choose the transportation method according to your needs. We support various methods such as sea freight, air freight, and land transportation. We can also arrange transportation in cooperation with your designated logistics provider. For urgent orders, we can also provide expedited transportation services to ensure that the goods are delivered in a timely manner.
- Are your products internationally certified?
All products have passed strict tests and comply with international standards, including NIJ (National Institute of Justice) certification, European EN standards, etc. For customers in different regions, we can also provide certification documents that meet local regulatory requirements to ensure the compliant use of products.
- How do you ensure product quality?
With 20 years of industry experience, we implement strict quality control processes from raw material procurement to production. Each batch of products will undergo multiple tests (such as ballistic performance testing, impact resistance testing, etc.) before leaving the factory, and we will provide quality certificates to ensure that the delivered products are reliable and durable.
- Do you provide after-sales support?
Yes, we provide comprehensive after-sales support. If there is a problem with the product during use, you can contact our 24/7 service team at any time. We will promptly provide technical guidance, repair, or replacement services. For large projects such as government tender orders, we will also arrange special personnel to follow up on after-sales matters.
- Can you provide the qualification documents required for government tenders?
Yes. We are familiar with the government tender process and can provide a full set of qualification documents including business licenses, product certifications, production licenses, and past project performance certificates to assist you in successfully completing the tender. If there are special requirements, we can also assist in preparing customized tender materials.
- What is the payment method for customized products?
For customized products, a deposit of 30%-50% is usually required to be prepaid, and the remaining amount is paid after the product is produced and confirmed by you. The specific payment ratio can be negotiated and adjusted according to the order amount and cooperation situation. We support various payment methods such as telegraphic transfer and letter of credit.
- Do you accept overseas orders?
Yes, we do. Our products have been sold to many countries and regions. We can provide internationally standard packaging, customs clearance documents (such as commercial invoices, packing lists, certificates of origin, etc.), and assist in solving related problems in cross-border transportation to ensure that overseas customers receive the goods smoothly.
